Texas A&M Email (Neo) Mobile for Android 2.0
Document ID 943
Indroduction
These instructions apply to mobile phones running Android OS 2.0 or greater and have already been set up to use mobile email. They describe how to add an email account which will allow synchronization of email, contacts, and calendars with Texas A&M Email (Neo).
Note: Due to an issue with Android, email that is greater than 512k in size will be truncated and not fully downloaded to the Android phone. The email message can still be viewed online at https://email.tamu.edu. Sending email will function properly. To receive complete messages on your Android 2.0 phone, you may wish to set up a second account using IMAP. Instructions for setting up an IMAP email account are posted below.
Due to the physical differences of mobile phones that run the Android software, even the same version, these instructions may not appear exactly as they would on your Android phone. If you have trouble progressing through these instructions and require assistance, please call Help Desk Central at 979-845-8300, and we will help guide you through setting up your particular Android phone.
Setting up ActiveSync (Email, Calendars, Contacts) for Android
The following information is needed to set up Email for Android:
- Username: Your NetID
- Password: Your NetID password
- Server Address: To find your server address, go to http://email.tamu.edu and log in with your NetID and your NetID password. Your email server will be the first part of the URL (such as mailhost-1.tamu.edu). If you are unsure of your email server, you can call Help Desk Central at 979-845-8300 for help finding that information.
1. On your home screen, tap the App Drawer and tap Email.
2. Tap the Menu button (the appearance of this button will vary between Android phones).
3. Tap Accounts and tap the Menu button to add an account. If you have not set up any email accounts on this Android phone, you will be taken straight to account creation and will not see the Menu button.
4. Enter your NetID@neo.tamu.edu address and your NetID password in the fields. Select whether you want this to be your default email account, and then click Next.
5. Tap Exchange.
6. The following information must be entered:
- Domain: Leave blank or use neo.tamu.edu
- Username: Your NetID
- Password: Your NetID password
- Exchange Server: mailhost-x.tamu.edu (x is your mailhost number. This can be found by logging into http://email.tamu.edu/ and noting the URL while you are viewing your email. If you are unsure of your mailhost, please call Help Desk Central at 979-845-8300).
- Verify that SSL is turned On (this should be the default setting).
7. You will now be asked to edit the default options. Once you have finished click Next.
8. Enter the name of the account (this is what will be displayed on your phone under "Accounts"), and the name you would like to be displayed on your outgoing email.
9. You will now be taken to your mobile email.
Calendar
Please see the previous instructions to synchronize your email.tamu.edu calendar with your Android phone. The calendar will only appear in the "Corporate Calendars" app on your Android phone. Additionally, only the default calendar will be synchronized. Custom calendars you create on email.tamu.edu will not be synchronized.
Contacts
Contacts stored on https://email.tamu.edu will not sync down to Android phones. Contacts created on Android phones, however, will sync up to your contact list at http://email.tamu.edu/.
Setting up IMAP for Android
The following information is needed to set up Email for Android:
- Username: Your NetID
- Password: Your NetID password
- Server Address: smtp-relay.tamu.edu
1. On the home screen, tap the App Drawer and tap Email.
2. Tap the Menu button (the appearance of this button will vary between Android phones).
3. Tap Accounts and tap the Menu button to add an account.
4. Enter your NetID@neo.tamu.edu address and your NetID password in the fields. Select whether you want this to be your default email account, and then click Next.
5. Tap IMAP.
6. The following information must be entered (All other fields are automatically completed):
- Security Type: SSL (Accept all certificates)
- Port: 993
7. Tap Next.
8. In the "SMTP" field, the smtp server is smtp-relay.tamu.edu.
9. In the "Security Type" field, select SSL (Accept all certificates).
Note: For the Droid X, you may need to select "Corporate Sync" to accept the security certificate.
10. Click Require Sign In.
11. Click Next.
12. The Android phone will verify your settings and then present you with your email if this is the only email account you have set up. If you have set up multiple accounts, you will see an "Account Selection" screen.
If you have any questions, please contact Help Desk Central at 979-845-8300 or helpdesk@tamu.edu.
