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Configuring Outlook Express (Windows XP) for Texas A&M Email (Neo)

Document ID 481


Most email clients can easily be configured to access your Texas A&M Email (Neo) account, both on and off campus. This document will help you configure Microsoft's Outlook Express client in Windows XP to check your Texas A&M Email (Neo) account. Also included are instructions for utilizing the campus mail servers to send email, regardless of your Internet Service Provider or location. This document assumes that you have not setup Outlook Express to check Texas A&M Email (Neo) in the past.


Setting Up Texas A&M Email (Neo)

The following information is needed to set up Outlook Express for Windows XP:

  • Incoming Mail Server (IMAP): neo.tamu.edu (Port 993)
  • Outgoing Mail Server (SMTP): smtp-relay.tamu.edu (Port 587 or 465)
  • LDAP Server Information: operator.tamu.edu
  • Search options for LDAP: dc=tamu,dc=edu


1. First we need to add a new account. To do this, go to Tools and select Accounts [fig. 01].


[fig. 01 - Tools >> Accounts]


2. Click the Add button and select Mail [fig. 02].

Add New Email Account

[fig. 02 - Add New Email Account]


3. This will start the New Account Wizard. Type your name as you wish to have it displayed in emails that you send. Click Next [fig. 03].

Display Name

[fig. 03 - Internet Connection Wizard, Display Name]


4. Enter yourNETID@tamu.edu. Click Next [fig. 04].

Email Address

[fig. 04 - Internet Connection Wizard, Email Address]


5. Select IMAP from the drop down menu for the server type. Enter neo.tamu.edu for the "Incoming Mail Server" and smtp-relay.tamu.edu for the "Outgoing Mail Server". Click Next [fig. 05].

Email Server Name

[fig. 05 - Internet Connection Wizard, Email Server Names]


6. Enter your NetID and your NetID password. Click Next [fig. 06].

Note: Do not check "Log on using Secure Password Authentication"

Internet Mail Login

[fig. 06 - Internet Connection Wizard, Internet Mail Logon]


7. You have setup your account successfully. Click Finish [fig. 07].

Wizard Complete

[fig. 07 - Internet Connection Wizard Complete]


Sending Email

The following settings are designed to work from both on and off campus.

1. To send mail using the Texas A&M University outgoing mail server, you have to add a few additional settings. After you have completed the steps above, go back to Tools and select Accounts [fig. 08].


[fig. 08 - Tools >> Accounts]


2. Select the Mail tab, highlight your Texas A&M Email (Neo) account and click Properties [fig. 09].

Account Properties

[fig. 09 - Account Properties]


3. Select the Servers tab. Under the "Outgoing Mail Server" section, select My Server Requires Authentication. Click the Settings button [fig. 10].

Servers Tab

[fig. 10 - Properties Servers Tab]


4. Select the Log on using option and enter your NetID and Your NetID password. Click OK [fig. 11].

Note: Do not select Log on using Secure Password Authentication.

Authentication Information

[fig. 11 - Authentication Information]


5. Click the Advanced tab. Check the boxes that say "This server requires a secure connection (SSL)" under the "Incoming Mail (IMAP)" and "Outgoing Mail (SMTP)" sections. Enter 465 for the outgoing (SMTP) server port number and 993 for the incoming (IMAP) server port number. Click OK [fig. 12].

Advanced Properties

[fig. 12 - Advanced Properties]


Setting the LDAP Configuration

It is possible to configure Outlook Express to search the official directory for other A&M users' email addresses. The following instructions will help you configure this option.

1. First, click on the Tools menus, and select Accounts [fig. 13].


[fig. 13 - Tools >> Accounts]


2. The "Internet Accounts" window will open. Click the Add button and select Directory Services [fig. 14].

Add Directory Services

[fig. 14 - Internet Accounts, Add Directory Services]


3. This should start the "Internet Connection Wizard". The first screen you see will be the "Internet Directory Server Name" screen. In the field labeled "Internet directory (LDAP) server:" enter operator.tamu.edu and click Next [fig. 15].

Server Name

[fig. 15 - Internet Directory Server Name]


4. You are now on the "Check Email Addresses" screen. Simply click Yes and click Next [fig. 16].

Directory Server PropertiesCheck Email Address

[fig. 16 - Check Email Addresses]


5. Now click the Finish button. You have now setup a new directory service.


6. You should be back to the "Internet Accounts" window. You should see that "operator.tamu.edu" has been added to the list under the "All" tab. Double-click on operator.tamu.edu.


7. You will now be looking at a window titled "operator.tamu.edu Properties". Click on the Advanced tab at the top of the window. In the "Search base" field, enter ou=people,dc=tamu,dc=edu. Click OK [fig. 17].


[fig. 17 - Directory Server Properties]


8. Now click the Close button. Outlook Express is now setup to search the TAMU directory.

If you have any further questions, please email helpdesk@tamu.edu or call us at 979.845.8300.
5. Now click the Finish button. You have now setup a new directory service (Figure 16).

Document ID 481
September 23, 2013
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