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Instructions for Texas A&M Email (Neo) Account Deletion Candidates

Document ID 708


When students that leave the University, it is customary that their Texas A&M Email (Neo) accounts expire after a certain grace period.

For students, Texas A&M Email (Neo) services are available for 6 months after graduation or departure (in the form of the @neo.tamu.edu e-mail address) and the NetID and @tamu.edu forwarding services are available for 2 years. For International Students, these forwarding services are available for 3 years.



If you have been notified that all or part of your Texas A&M Email (Neo) account services are candidates for deletion, you may need to modify your email forwarding options, archive old email, or obtain a new email address. Click the links below to find out how.


Changing Email Forwarding

The instructions are general. Keep in mind that you will no longer have access to your @neo.tamu.edu e-mail. You should set your @tamu.edu to forward to another email address completely. Setting it to "stored on Texas A&M Email (Neo)" or to forward to your @neo.tamu.edu email address is the same as returning all of your email to the sender.

If your Texas A&M Email (Neo) account and your NetID are being deleted (both @neo.tamu.edu and @tamu.edu addresses), email forwarding services will not be available to you.


Archiving Old Email

Whether it is only your @neo.tamu.edu address that is being deleted or your entire NetID account, you may have email messages you would like to save for the future. You have several options for doing so:

  • If you have just a few messages to keep and you have an email address active through an online service (like GMail or Yahoo!), you may forward these messages by hand.

  • If you would like to download all of your messages to your computer and access them with an email client like Outlook Express or Thunderbird, you may setup a POP account to move your messages from the server and store them locally.

  • If you wish to use a web browser to export many messages at once, you may follow these instructions depending on the interface you use: For the current Texas A&M Email (Neo) system: Click Here.

If you have any further questions, please email helpdesk@tamu.edu or call us at 979.845.8300.

Document ID 708
November 11, 2013
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