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NetID Password FAQ

Document ID 126


  1. How do I change my password?
  2. How do I find out when my password is going to expire?
  3. What do I do if I forget my password?
  4. How do I set up Self-Service Password Reset?
  5. Why am I being required to change my password?
  6. How often must I change my password?
  7. Can I change my password to be the same thing?
  8. How complex must my password be?
  9. Why must my password be so complex?
  10. Why do some systems lock me out?

How do I change my password?

You may change your password at any time online. Instructions for changing your password are available on the Help Desk Center website.

 

How do I find out when my password is going to expire?

NetID owners can find out when their password will expire by going to gateway.tamu.edu, selecting "Password Settings," then logging in. Your password expiration date is listed at the top of that page. As your password expiration nears, you will receive a reminder via email to change it. Instructions for changing your password are available on the Help Desk Center website.

 

What do I do if I forget my NetID password?

If you previously set up Self-Service Password Reset, go to gateway.tamu.edu, click "Forgot your Password," and choose "Self-service Password Reset."

If you are on campus, you simply need to take a picture ID to any Open Access Lab location or to Help Desk Central.

If you are not in town or otherwise unable to come in person, you may go to gateway.tamu.edu, click "Forgot your Password," and choose "Assisted Password Reset." You will need to call Help Desk Central at 979.845.8300 for assistance with this method.

 

How do I set up Self-Service Password Reset?

Go to gateway.tamu.edu and select "Password Settings." Once logged in, you can provide either an alternate email address or mobile phone number, where a one-time use password will be sent in case you forget your NetID password.

 

Why am I being required to change my password?

NetID passwords expire on a periodic basis and must be changed to remain valid. Old passwords may not be immediately reused. This policy is in place to comply with University Rule 29.01.03.M1 (PDF) and other administrative procedures. By changing passwords periodically, you can also ensure that a compromised password is not reused indefinitely.

 

How often must I change my password?

Your NetID password will last for one year. Passwords with 16 characters or more will last for four years. As your password expiration nears, you will receive a reminder via email to change it. After it has expired, you will be unable to access most systems until you have changed it. Changing your password more frequently is certainly acceptable, and doing so will prevent you from receiving expiration notices.

 

Can I change my password to be the same thing?

Not exactly. The university rules require that a password history be kept to restrict the immediate reuse of old passwords. However, you may use the Password Reset tool to "synchronize" an unexpired password by changing it to be the same thing. Doing so will not update the password expiration date.

 

How complex must my password be?

Currently, passwords must:

  • Password must be at least eight (8) and at most thirty-two (32) characters long
  • Password must contain at least one (1) uppercase letter
  • Password must contain at least one (1) lowercase letter
  • Password must contain at least one (1) number or special character
  • Password must contain only the following characters: a-z, A-Z, 0-9, `%7e!#%^&*()-_=+[{]}\|:',<.>?/@$;

Finally, your password should not be easily guessed, like your username, derivations of your name, words found in the dictionary, or words like "tamu" and "aggie".

 

Why must my password be so complex?

Simple passwords are easily guessed. Short passwords or passwords containing only letters or only numbers are subject to such a "brute force" attack by anyone on the Internet. Passwords that contain dictionary words or terms easily associated with you are also easily guessed by malicious users attempting to compromise your information.

 

Why do some systems lock me out?

The university rules require that, whenever possible, a system either disable an account or deny access for a certain period of time after no more than seven failed login attempts. This delay thwarts programmatic attempts to guess user passwords with a password-guessing computer program.


If you have any further questions, please email helpdesk@tamu.edu or call us at 979.845.8300.


Document ID 126
June 24, 2014
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