Self-Service Password Reset FAQ
Document ID 829
SSPR allows you to reset your forgotten NetID password at any time, from any place, should you forget it. Without it, you must contact Help Desk Central by phone or in person, or visit an Open Access Lab, to reset a forgotten password. To learn how to set up SSPR, visit Setting up Self-Service Password Reset.
If you forget your password, SSPR sends a temporary access code to your mobile phone number or alternate email address. This code allows you to reset your NetID password. You must set up SSPR before forgetting your password to use it.
By default, the service is disabled. If you enable the service and later decide that you want to disable the feature, visit http://gateway.tamu.edu and click Password Settings. Click Do not allow Self-Service Password Reset on my account. If I forget my password, I will appear in person to change it. You will then need to call or visit Help Desk Central to reset your password.
Assisted Password Reset is where you call or visit Help Desk Central to reset your password. Some people are not allowed to call Help Desk Central to reset their password because they have access to sensitive information. Those people MUST visit Help Desk Central in person to reset their password or us Self-Service Password Reset.
Yes, you can change your contact information at any time. It is highly recommended that you check your information every six months to keep your information as up-to-date as possible.
Yes, providing both a mobile phone number and alternate email address will benefit you in the event that one changes.
Any email address that does not require a NetID login.
Any phone number that is able to receive SMS text messages.
You will receive an email with a confirmation link that you can click to confirm your email address.
You will receive a text with a code that you must type into your web browser.
No, this number will not receive calls. If you need assistance with your password, please contact Help Desk Central at 979-845-8300.
For further assistance, please contact Help Desk Central any time by calling (979) 845-8300 or e-mailing firstname.lastname@example.org.