Help Desk Central
hdc.tamu.edu Texas A&M University primary mark

Standard Centrex Features

Document ID 1135


Ringing Tones: Provides distinctive rings to distinguish between types of calls.

Flash/Tap Button: This is the 'hang-up' button. Pressing it signals the Centrex system that you intend to use some special features.

  • While on a call, Flash/Tap followed by another number transfers the call to the other number.
  • If you do not hang up, and Flash/Tap again, you will have a three-party conference.
  • If you dial *1, you will have parked your call on the line you are using.
  • To get it back, get dial tone and dial #1.

Campus Operators: Campus operators are located in the Physical Plant Building on Agronomy Road. They answer calls to 845-3211, the university's main number, and to 845-4741, the Student Locator number. They also can be reached through *0. 

Emergency Calling: *9-911 will connect you with the University Police Department, the EMTs at the University Health Center, and the Brazos County 911 command post. 

Hold/Park: Calls can be placed on hold and transferred to another extension.

  • To PARK a call on the number you are using:
    1. FLASH/TAP
    2. "FLASH" Stutter Tone
    3. *
    4. 1
    5. Confirmation Tone
    6. Hang Up
  • To RETRIEVE a call from that same number:
    1. Dial Tone
    2. #
    3. 1
    4. The call will be reconnected to you.     
  • To PARK your call on another number:
    1. FLASH/TAP
    2. "FLASH" Stutter tone
    3. *
    4. 2
    5. n-nnnn (five-digit telephone number)
    6. Confirmation Tone
    7. Hang Up
  • To RETRIEVE a call parked on another number:
    1. Dial Tone
    2. #
    3. 2
    4. n-nnnn (The five-digit telephone number on which it is parked. You may do this from any administrative line on campus.)

Project/Account Code: Before you make a call, you may want to identify that call for billing purposes. You may do so by prefacing the call with the Project/Account Code (#5 and a seven-digit number). The bill statement sent to your department each month will identify that call with the seven-digit Project/Account Code you have used. It does not bill the call to another account, but only identifies it.

  1. Dial Tone
  2. #
  3. 5
  4. Confirmation Tone
  5. nnn-nnnn (any seven-digit number*)
  6. Confirmation Tone
  7. Dial number as usual (9 + Area Code + Number)
*The item on your monthly bill will be identified by this seven-digit code. 

Call Pick-Up: Allows a user to answer incoming calls for other phone numbers within a group. Note: The previous Centrex allowed you to answer any call in six associated groups by dialing **6. This Centrex does not work this way.

  • To answer any call in your specific PICK group:
    1. Dial Tone
    2. *
    3. 61
    4. The first ringing call will be transferred to your line
  • To answer a call in any one of the four associated groups:
    1. Dial Tone
    2. *61 for a first associated group
    3. *62 for a second
    4. *63 for a third
    5. *64 for a fourth
  • To answer a specific telephone number:
    1. Dial Tone
    2. #
    3. 6 x
    4. nnn-nnnn (that specific telephone number)

Camp - On Busy With Call Back: When you dial a number that is busy and would like to complete that call as soon as possible, use this feature to be called as soon as the other party hangs up.

  • To Camp-On:
    1. FLASH/TAP
    2. "FLASH" Stutter Tone
    3. *
    4. 7
    5. Confirmation Stutter Tone
    6. Hang Up
    7. If you receive a "Busy" signal while attempting a Camp-On, the line you are trying to reach is already camped on.
  • To cancel Camp-On:
    1. Dial Tone
    2. #
    3. 7
    4. Confirmation Stutter Tone

Call Forward - All Calls: Allows all calls to be automatically forwarded to a designated telephone number.

  • To program:
    1. Dial Tone
    2. 1
    3. 2
    4. 3
    5. nnn-nnnn#... (See Dialing Instructions)
    6. Confirmation Tone
  • To activate:
    1. Dial Tone
    2. 1
    3. 2
    4. 1
    5. Confirmation Tone
  • To deactivate:
    1. Dial Tone
    2. 1
    3. 2
    4. 2
    5. Confirmation Tone

Call Forward - Forward On Busy: When a number is busy, allows calls to be automatically forwarded to a designated telephone number.

  • To program:
    1. Dial Tone
    2. 1
    3. 3
    4. 3
    5. n-nnnn#... (See Dialing Instructions)
    6. Confirmation Tone
  • To activate:
    1. Dial Tone
    2. 1
    3. 3
    4. 1
    5. Confirmation Tone
  • To deactivate:
    1. Dial Tone
    2. 1
    3. 3
    4. 2
    5. Confirmation Tone

Call Forward - Forward On No Answer: When a call is not answered, allows the call to be automatically forwarded to a designated telephone number.

  • To program:
    1. Dial Tone
    2. 1
    3. 4
    4. 3
    5. n-nnnn#... (See Dialing Instructions)
    6. Confirmation Tone
  • To activate:
    1. Dial Tone
    2. 1
    3. 4
    4. 1
    5. Confirmation Tone
  • To deactivate:
    1. Dial Tone
    2. 1
    3. 4
    4. 2
    5. Confirmation Tone

Hunt Group - Forward All Calls: Allows distributing phone calls from a single number to a group of phone lines. This feature is only operable on the Pilot Number of a Hunt Group.

  • To program:
    1. Dial Tone
    2. 1
    3. 7
    4. 3
    5. n-nnnn#... (Five digits for on-campus numbers)
    6. Confirmation Tone
  • To activate:
    1. Dial Tone
    2. 1
    3. 7
    4. 1
    5. Confirmation Tone
  • To deactivate:
    1. Dial Tone
    2. 1
    3. 7
    4. 2
    5. Confirmation Tone

Conference Calls: A telephone call in which multiple users listen in or participate in the conversation. See Audioconference Services for more information.

Meet - Me Conference: Allows a user to set up a conference call for a designated time at a pre-determined number. See Audioconference Services for more information.

Authorization Codes: Requires a prearranged authorization code through Telecommunications and modifications to the telephone number to activate. Only local calls may be made without the authorization code.


Document ID 1135
August 25, 2011
Jump to document:

Contact Us 24/7/365

979.845.8300

helpdesk@tamu.edu

In person: 8 a.m. to midnight at the Computing Services Center/Teague Building Room 1112 (view map)

Like us on Facebook Follow us on Twitter