Help Desk Central is always here to assist the students, faculty, and staff of Texas A&M University with your information technology questions. However complex the problem, we provide answers and explanations that make sense.

We're standing by to help, 24 hours a day, 7 days a week, 365 days a year.

• By phone: 979.845.8300
• By email: helpdesk@tamu.edu
• In person: 8 a.m. to midnight at the Computing Services Center/Teague Building Room 1112 (building map)
• On the web: click the Technical Support link on the left for how-to's, FAQs, and other resources

If you do not find the information or services you need, please use the link at the bottom of the page to e-mail the webmaster. We are in a process of transition, during which we are adding new information daily.

TAMU Email (Neo) will be unavailable for all users on Saturday, November 21, 2009 from 6 a.m. to 10 a.m. for software upgrades. Planned maintenance includes moving to Zimbra version 5.020 and installing operating system upgrades to the mail servers. This planned TAMU Email outage should have no effect on other email services provided by colleges, departments, or campus organizations. If you have any questions or concerns, please contact Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.

Students may now give their parents access to the new TouchNet Student Payment / Billing system.

The student will:

1. Log into https://howdy.tamu.edu/
2. Click on the "My Record Fall 09" tab
3. Locate the "Billing Services" box
4. Click on the "My account" link
5. After the new window appears, log in with NetID and password
6. Click on the "Authorized Users" tab at the top of the page
7. Click on "Add an Authorized User" button at the bottom of the page
8. Enter an email address for the parent/guardian
9. Select the information the parent/guardian will have access to
10. Click on the "Add User" button
11. Read and accept the agreement
12. Click on "Continue"

The newly authorized user will receive an email message containing the appropriate URL for accessing the system along with the username and a password which will need to be changed after logging into the system.  The parent/guardian will also need to fill in additional profile information the first time he/she logs in.

There are videos available with instructions for using the new system in the "Billing Services" box in the "My Record Fall 09" tab in https://howdy.tamu.edu/.