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Campus Services Impacted by Damaged Network Fiber

Published: December 7, 2011

The network fiber system that supports critical campus services - Howdy, Compass, eLearning, TAMU Email (Neo), land-line telephones and the Internet - was damaged when a steam pipe ruptured Sunday (Dec. 4). Most services are still functioning, but some, including cellular connectivity, are experiencing interruptions.

Critical services will be rerouted to new fiber lines within the next 48 hours. We do not anticipate interruptions with these services during this transition.

Texas A&M Information Technology is working with AT&T and Verizon to resolve the cellular connectivity issues as quickly as possible.

Texas A&M IT will begin replacing the damaged fiber after commencement ceremonies (Dec. 17). During this period, some services will experience outages. In addition, Internet connections in some buildings will be unavailable. More details will be announced before repairs begin.

For updates, see the Problems and Enhancements sidebar at hdc.tamu.edu. If you have concerns, please contact Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.

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