How to clear cookies and cache in Internet Explorer 9
Document ID 132
Cookies are small files that your web browser stores to allow access to specific website. Cache are temporary Internet files stored on your computer to help make web browsing faster. Unfortunately, sometimes out-dated cookies or cache can cause your web browser to behave in undesired or unexpected ways. Clearing these from your browser can often help restore normal operation.
1. Open "Internet Explorer 9." In the "Tools" drop-down menu, click Internet options [fig. 01].
[fig. 01 - Tools Menu]
2. You will now be presented with the "Internet Options" dialog box. Under the "General" tab, click Delete... [fig. 02].
[fig. 02 - Internet Options]
3. You will now be presented with the "Delete Browsing History" dialog box. Check Temporary Internet files and Cookies. Then click Delete [fig. 03].
Note: You may wish to check some or all of the others as well, but you will need to select these two in order to clear your cookies and cache.
[fig. 03 - Delete Browsing History]
5. Once you have cleared the cookies and cache, you will need to close and restart Internet Explorer 9 for the changes to take effect.
If you have any further questions, please email email@example.com or call us at 979.845.8300.